Are you ready to work hard, contribute to a growing company, and have fun doing it? Do you want to work for a company voted as one of the Bay Area’s Best Places to Work in 2015? The Default Reporting and Claims Specialist will be part of the Default Servicing team with responsibilities coordinate a complex, monthly reporting cycle while reviewing and adjusting mortgage insurance claims.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES

• Maintain a pipeline of mortgage insurance claims and manage the monthly default reporting cycle.
• Work exception queues, manage document workflow, and assist in transitioning customers to automated solutions.
• Ensure systems logic aligns with both systems and operations processes. Recommend enhancements as needed. 
• Develop process documentation for new tasks and maintain documentation for existing activities.
• Monitor and respond to incoming email inquiries and phone calls.
• Review, adjust, and settle claims with high attention to details and calculations.
• Investigate and analyze defaulted loans. Recommend suitable course of action to mitigate losses.
• Partner with IT staff in working through system enhancements, issues, and resolution.
• Complete monthly and quarterly reporting and refine it as company priorities change.
• Provide ad hoc project assistance, as needed.

 
ESSENTIAL COMPETENCIES

• Bachelor’s degree in Business Administration, a related field or the equivalent work experience.
• Minimum of 3 years in a mortgage-related business, preferably mortgage insurance.
• Experience with Mortgage Insurance, GSE Default Servicing, and Claims preferred.
• Ability to manage multiple tasks, priorities, and responsibilities in a dynamic environment.
• Strong written and verbal communication skills; ability to articulate complex ideas clearly and effectively.
• Ability to research independently, make decisions, and exercise good judgment.
• Analyze and interpret information accurately.
• Complete work in a timely manner and meet deadlines.
• Meet productivity standards and achieve key outcomes.
• Maintain confidentiality of information and use information appropriately.
• Ability to work with external customers, internal departments, and senior management.
• Proficient user of Microsoft Office suite tools.
• BE Detail- and results-oriented – accuracy is crucial, but a sense of urgency matters too.
• BE Collaborative – this is a relationship-based business, internally and customer facing, and two-heads are often better than one.
• BE Adaptable – the only thing that’s guaranteed is that change will occur, and you need to be able to roll with it.