Job Openings >> Customer Service Representative
Customer Service Representative
Summary
Title:Customer Service Representative
ID:1060
Department:Quality Assurance, Imaging and Solution Center
Description
This position assists National MI internal and external customers with a variety of questions, from system access requests to loan scenarios to general company information. The Customer Service Representative will be responsible for providing excellent customer service by promptly answering calls, assessing the request and providing timely, correct answers to the customer. In order to achieve the general purpose of this position the following duties may be required:


Essential Job Duties & Responsibilities
 
Essential Worker Competencies
 
MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands, as this position requires up to 8 hours a day of computer work. The employee is frequently required to talk, and hear. The employee is occasionally required to sit, stand, walk, and reach with hands and arms. Specific vision abilities required by this job include ability to adjust focus (the ability to adjust the eye to bring an object into sharp focus) and close vision (defined as clear vision at 20 inches or less).


WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly working in an office setting.

Certificates and Licenses:

Valid Driver’s License required for travel to job sites, client and vendor locations within the United States.


BENEFITS
We offer a wide range of benefits to full-time employees, including:
Easy and effective on line enrollment in Medical, dental and vision insurance options and:


Diversity and Inclusion
At National MI, we strive to create a culture that values and respects diversity and inclusion. Our goal is to build a diverse workforce, increase competencies, and support career development for all our employees. Our welcoming work environment encourages employees to engage with one another and make National MI a place they look forward to working each day.

National Mortgage Insurance Corporation ("National MI℠") is a new mortgage insurance company that has access to over $500 million of private, unencumbered capital for the mortgage insurance sector. Headquartered in the San Francisco Bay Area, National MI is led by an experienced management team with strong mortgage, financial services and start-up experience.

Our goal is to provide a fresh, new perspective to the market through innovative products and risk protection delivered by National MI’s very talented sales force and risk managers.

National MI seeks to differentiate itself based on several principles:

• Financial strength – we are highly capitalized and have no constraints due to legacy business
• Significant capacity to insure new business and offer competitive programs and products to support your production goals
• A unique underwriting program with strong loan quality assurance

This opening is closed and is no longer accepting applications
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