Job Openings >> Training Coordinator
Training Coordinator
Summary
Title:Training Coordinator
ID:1263
Department:Marketing
Location:N/A
Description

JOB SUMMARY

 The Training Coordinator is responsible for assisting in the customer training function in various aspects to enhance customer experience and assist to grow business. The Coordinator will assist with entering data into salesforce.com, registration and course assignments on the eLearning platform, creating reports and assist with live webinar preparation and assist the Marketing Vice President (VP) as needed.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES

  • Communicate directly with external and internal customers on specific topics of webinars, strategic programs and the eLearning platform.
  • Work closely with various departments, including Solution Center, Sales Support, and Marketing teams to establish and follow effective and efficient processes that will benefit our sales team.
  • Use Salesforce.com (SFDC) to input and report information.
  • Assist Marketing VP in administrative duties such as coordinating monthly team meetings, making copies, creating reports, coordinating team building events, other duties as needed.
  • Assist in the process of hosting live webinars, creating GoToWebinar events, compiling reports to share with sales, and creating campaigns in SFDC, calendar management, etc.
  • Perform ad hoc responsibilities, as needed.

ESSENTIAL Competencies

  • Bachelor’s degree in Marketing or a related field (e.g., Sales, Training Development) or equivalent work experience.
  • Minimum of one to two years of sales support, and or customer training experience preferred, prior customer service experience is a plus.
  • Mortgage or financial services background a plus.
  • Highly proficient in written and verbal communications, using all forms of media is required.
  • Proficient in Salesforce.com, GoToWebinar, and MS Office Suite (Word, Excel, PowerPoint, Outlook), is a plus.
  • Able to work autonomously.
  • Organizational and interpersonal skills.
  • Customer service skills and attention to detail.
  • Ability to adapt and remain flexible with changing priorities and varied duties on a daily basis, including a collaborative spirit.
This opening is closed and is no longer accepting applications
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