Job Openings >> Business Process Analyst
Business Process Analyst
Summary
Title:Business Process Analyst
ID:1224
Department:Information Technology
Location:N/A
Description

JOB SUMMARY

The Business Process Analyst (BPA) is a technology and process automation specialist. This position thoroughly analyzes business processes and procedures to propose solutions that may involve technology updates and innovation, or in some cases, a streamlined approach within the existing technology landscape. The BPA will work to ensure that business process outcomes are in harmony with the organization’s strategic goals and will work collaboratively across all departments (including software development) to help improve the management of business processes. These goals may include increasing the profitability of existing programs, and implementing process and cost-efficiency improvements across the organization.

ESSENTIAL Job Duties & Responsibilities

  • Performs business process analysis of company business units with the goal of improving operational efficiencies and/or reducing business unit costs. Must understand the business process ramifications of changes to the systems/applications.
  • Provides an in-depth understanding of the business functions within insurance operations by understanding the customer perspective. Also applies his/her knowledge of our numerous applications, processes, and resources and articulates the business benefits derived therein.
  • Works with business process owners to perform cost/benefit and return-on-investment analysis, business case development, and negotiations with stakeholder partners.
  • Leads process redesign workshops, and facilitates process workshops that involve eliciting process requirements with users.
  • Applies knowledge of business process modelling notations (e.g., BPMN, EPC, BPEL) to document AS-IS and TO-BE processes.
  • Educates business users responsible for managing and operating business processes.
  • Monitors, measures and provides feedback on process performance.
  • Communicates project objectives, plans and status to all members of a project team and senior management.
  • Communicates with all areas and levels of the company and offers innovative solutions that will maximize productivity, reduce costs, and introduce innovation, or some combination thereof.
  • Challenges existing processes and implements changes when needed.
  • Works closely with software development product management team and the existing SDLC lifecycle to scope, define and prioritize BPO projects.
  • Provides assistance with ad hoc responsibilities, as needed.

ESSENTIAL Worker Competencies

  • Requires a bachelor’s degree in Information Technology, Business, a related field or equivalent work experience.
  • Minimum 3 years business process analysis or technology product management and/or financial services industry experience.
  • Ability to interpret business requirements for IT staff/software development.
  • Knowledgeable in information technologies, processes, and project management.
  • Minimum 3 years knowledge and experience with systems analysis and design, computer programming and information systems, and industry standard applications and systems.
  • Ability to identify technology user’s needs and opportunities to use technology to add value.
  • Must have excellent interpersonal skills and be able to work in a team environment.
  • Proven ability to re-engineer business processes with minimum of 3 years’ experience in this area.
  • Experience with implementation of RBA (Robotic Process Automation) and OCR (Optical Character Recognition) solutions is preferred but not required.
  • Experience with business process modelling notations (e.g. BPMN, EPC, BPEL) preferred.
  • Demonstrable collaboration and presentation skills.
  • Experience facilitating remote multi-stakeholder teams to make decisions.
  • Experience writing business case and market requirement documents.
  • Demonstrable advanced level proficiency in MS-Office including MS-Word, MS-Excel, MS-Visio and MS-PowerPoint.
  • Familiar with mortgage concepts, practices, and procedures.
  • Strong system implementation skills.
  • Knowledge, or the ability to gain knowledge, of the specialized software relating to insurance and financial services.
  • Ability to multi-task and deal with ambiguity.
  • Ability to work within stringent deadlines.
  • This position requires occasional domestic travel.
This opening is closed and is no longer accepting applications
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