JOB SUMMARY

The Quality Control (QC) Specialist is responsible for lender correspondence related to origination and servicing/claim QC audits, tasks supporting origination QC activities, and for non-origination audits including servicing/claims and supplemental reviews (covering lender approval, lender monitoring and other activities).

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Audit servicing, loss mitigation and claim activities in accordance with the Servicing QC Plan to include assumptions, partial releases and modifications, claim processing, evaluation and payment.
• Audit insurance operations activities in accordance with the Supplemental QC Plan including lender approvals and monitoring, program and underwriting variance approvals.
• Create, review and send email correspondence and related reports to lenders.
• Follow-up with Master Policy Holder QC contacts in conjunction with or to follow up email correspondence as required.
• Validate (via phone confirmation) QC contacts established in SFDC and work with the Director of Risk Operations (DROs) and Sales Support to correct inaccuracies.
• Monitor the completeness and accuracy of other SFDC data (e.g., identification of Master Policy Holder as D12 or D36 and follow up on missing information populated and/or inaccurate information corrected prior to when it is needed in the course of an audit).
• Develop ad-hoc reporting using QC system reporting tool as necessary to satisfy requests from individual customers and/or to augment gaps or deficiencies in automated reporting.
• Write first draft of management summary reporting (narrative and numbers) carried out in accordance with the Servicing and Supplemental QC plans.
• Expert user of QC and related systems serving as a system resource for QC department staff
• Maintain updates and additions to the QC department Procedures Manual
• Monitor QC Department email inbox to a) answer and/or route questions from lenders to the appropriate QC employee, b) monitor and follow up as necessary to ensure QC department responses are within service standards, c) copy lender follow-up submissions into the appropriate folders for retention purposes
• Manage QC Department phone and voice message box to answer and/or route questions from lenders to appropriate QC employee. Monitor and follow up as necessary to ensure QC department responses are within service standards.
• When applicable, follow up with National MI Risk Officers and or Account Managers regarding progress to obtain missing files not submitted by lenders.
• Verify accuracy of QC’s vendor invoices and recommend payment.Perform ad hoc responsibilities, as needed.

ESSENTIAL Competencies

•  Bachelor’s degree or higher in related field (business or economics preferred) or equivalent work experience.
• Two or more years’ experience in QC field.
• Two or more years lending industry experience preferred.
• Ability to understand and interpret mortgage origination, servicing and loss mitigation policies and from that understanding develop necessary audit procedures.
• Excellent written and verbal communication skills
• Excellent reporting skills and software skills including the ability to quickly learn new systems (e.g., insurance origination/servicing system, QC software).
• Intermediate to advanced skill in MS Office suite, including PowerPoint and Excel.
• Ability to read and comprehend detailed policy manuals, instructions, correspondence, and memos.
• Ability to present information in one-on-one and small group situations to peer, management within National MI, Vendors and Customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of technical instructions and diagrams, forms and deal with abstract and concrete variables.
• Ability to design methods to test the quality of operations processes and outcomes.
• Able to quickly and effectively learn and use the all system/applications needed for QC and origination and servicing of MI certificates.
• Effectively problem solve by using judgment based upon knowledge of existing management policies and departmental practices and procedures.
• Proactive and meets established productivity and task management standards.
• Ability to collaborate with internal departments within National MI.
• Excellent organizational skills, ability to manage several priorities simultaneously while maintaining attention to detail.
• Quick learner, strong problem solver, and excellent skills.